Reference

How we handle your information

We collect what we need to run your account, process deposits through bKash, Nagad and Rocket, and keep the lobby secure. This policy covers what we gather, how we use it, and the rights you have over your own data.

Account verificationPayment processingSecurity protocolsUser control optionsContact channels
786 bad How we handle your information
POLICY CONTACT

How to reach us about your data

If you want to review the information we hold, request deletion, or ask how we process your account data, these channels get you through to the team that handles privacy requests. Response times vary by request type, but most inquiries are answered within a few business days.

Team online

Live chat support

Open the chat icon in the account dashboard and select privacy from the topic menu. Agents can verify your identity on the spot and route deletion or access requests to the compliance team for processing.

Email inquiry

Send your request from the email address tied to your account so we can confirm it is you. Include your account username and the specific data question you have — deletion, review, or correction of stored details.

Account settings panel

Log in and open account settings to toggle marketing consent, download your transaction history, or submit a formal data-access request through the privacy section. The system logs your request and emails a confirmation.

DATA HANDLING

Security and retention practices

We encrypt payment traffic between your device and our servers, so bKash, Nagad and Rocket transaction details stay protected in transit. Session tokens expire after inactivity to prevent unauthorized access. Personal data is stored on secured infrastructure with access limited to staff who need it for account operations.

Encryption standard

All login sessions and payment transfers use SSL encryption. Your wallet PIN and OTP codes never reach our servers; authentication happens on the payment provider side, and we only receive confirmation of a successful transfer.

Cookie use

We set session cookies to keep you logged in and functional cookies to remember your language choice. We do not use tracking cookies for advertising outside the platform. You can clear cookies from your browser anytime.

Account security

Two-factor authentication is available in account settings for added login protection. We monitor for unusual login patterns and may ask you to verify your identity if we detect access from a new device or location.

Retention period

Active accounts keep full history. When you close your account, identifiable details are removed from live systems within thirty days, though anonymized transaction logs remain for regulatory compliance. You can request early deletion by contacting support.

Privacy policy frequently asked questions

We collect your name, email, phone number, date of birth for age verification, and payment identifiers when you link bKash, Nagad or Rocket. This lets us verify your identity, process deposits and withdrawals, and keep your account secure.

Yes. Log into account settings and open the privacy section to request a data export. We will send a summary of your account details, transaction history, and session logs to your registered email within a few business days.

Open account settings and select close account, or contact support with a deletion request. Personal identifiers are removed from active systems within thirty days. Transaction logs stay anonymized for regulatory compliance but no longer link to your name.

We do not sell or rent your data. Payment processors like bKash, Nagad and Rocket receive only the transaction details needed to complete transfers. Game providers see anonymized session data to track play but no personal identifiers.

Log into account settings and toggle off promotional messages, or click the unsubscribe link at the bottom of any marketing email. You will still receive transactional messages like deposit confirmations and security alerts.

All payment traffic is encrypted with SSL. Your wallet PIN and OTP codes stay on the bKash, Nagad or Rocket side; we only receive confirmation that the transfer completed. We never store your full wallet credentials on our servers.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.